Practice Support
Helping you manage the day-to-day
For practitioners and practices that need reliable additional capacity. The work still has to get done — it just no longer has to be done by you, in the evening.
Who this is for
You are treating patients all day and then doing the practice's administration around the edges of it — early, late, or on a Sunday. Nothing is fundamentally broken. There is simply more work than there are hours, and you are the only person doing it.
Practice Support is the straightforward answer to that: experienced, healthcare-literate capacity, available for as many or as few hours as you need, without hiring anyone.
Why a healthcare specialist matters here
A general virtual assistant can process an inbox. Someone who understands practices knows which enquiry needs answering within the hour, what a DNA costs you, why a consent form has to be attached to the record rather than left in an inbox, and what not to put in an email about a patient.
That difference shows up immediately, and it is the reason this level of support is worth more than its hourly rate suggests.
What's included
The day-to-day work we take on
Appointment administration
Patient communication
Inbox management
Invoicing and payment follow-up
Forms and documentation
Referral administration
Practice system administration
Reporting
Plus general practice administration — supplier and room bookings, CPD and compliance record-keeping, insurance and registration renewals, and the recurring tasks that only become visible when they are missed.
The other ways I can help
Where this sits
Practice Support
Reliable support for the day-to-day
For practitioners and practices that need dependable additional capacity across administration and practice management.
From £45 per hour, or monthly retainers from £400
Find out morePractice Improvement
Fix the systems and processes costing your practice time
For practices where workflows, systems, communications or processes have become inefficient, inconsistent or overly dependent on the owner.
Focused Power Sessions and fixed-price improvement projects
Find out morePractice Operations
Grow the practice without everything continuing to rely on you
Fractional practice management and operational leadership for established practices that need someone to take ownership of how the business runs — without the cost of a full-time senior hire.
Monthly retained operational support
Find out more