About Me

Hello! I’m Rachel. I’m a Virtual Assistant, online business manager and founder of Done Virtually.

I know how hard it is trying to keep all the plates spinning at the same time when you find yourself buried in tasks that you don’t have time to do or simply don’t want to do. I’ve been there having been a Director of a large corporate organisation.

That’s why I started Done Virtually, providing bespoke admin and business support services and solutions, taking on the workload that is preventing you being able to really focus on your business development and achieving your goals.

Working with me provides you with the support you need for your business. You will benefit from over 25 years of my experience in business administration, customer service excellence and streamlining of business processes and over 15 years of experience in corporate management. Let me help you focus on income generating work, becoming more productive and keeping those plates spinning without losing momentum.

A bit more about me

I’m a Wife and Mum from Worcester and love spending time with my family exploring the lovely areas in the surrounding Worcestershire countryside. I love shoes, handbags and gin and I’m also an experienced Lego builder, courtesy of my son.

Career wise I have worked for both small organisations and large corporates within a variety of private sectors including engineering, component manufacturing, aviation and recruitment.

I have achieved a number of awards and accreditations including:

  • Sunday Times Top 100

  • Investors in Excellence

  • Service Desk Institute

    I’m also:

  • ITIL V3 certified

  • EFQM Assessor

    Why I love what I do

Having worked for corporate organisations I now enjoy using my skills, knowledge and experience to help and support my clients become more successful and achieve the goals and ambitions they have that may not have been possible due to a lack of time, budget or relevant knowledge/experience. I really thrive on being part of the journey of success and seeing my clients achieve the seemingly impossible.


My mission is to provide a professional customer focused supportive range of services to allow my clients to achieve more and be able to concentrate on developing their core business by removing their administration burden and improving efficiency and customer satisfaction.

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